We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.
To be eligible for
a return, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
To start a return,
you can contact us at [email protected]. Please note that returns will need to be sent to the following
address: P.O. Box 1455 Wakefield, MA 01880
If your return is
accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to
us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as beauty
products). We also do not accept returns for hazardous materials,
flammable liquids, or gases. Please get in touch if you have questions
or concerns about your specific item.
Unfortunately, we
cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the
item you have, and once the return is accepted, make a separate purchase
for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped
into the European Union, you have the right to cancel or return your
order within 14 days, for any reason and without a justification. As
above, your item must be in the same condition that you received it,
unworn or unused, with tags, and in its original packaging. You’ll also
need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return,
and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method within 10
business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more
than 15 business days have passed since we’ve approved your return,
please contact us at [email protected].